Software has never been as complex as it is today.
And that puts a lot of pressure on the testing team to deliver high-performance and bug-free products.
Combine it with tight schedules, distributed teams, and limited resources, and you got yourself a mix of factors that make testing very challenging to organizations.
But that doesn’t mean you should give up on trying to build an efficient test management process.
Creating and maintaining test cases and requirements for your project cycles, or developing traceability between test assets, is just the tip of the iceberg.
What’s equally important is measuring test efficiency and effectiveness.
Metric collection should be at the core of your test management process if you want it to work. That’s the only way to tell whether your process works.
Here are some tips to help you check which areas of your test management process could use some improvement and which work excellently for your product.
Your first step is to determine which performance metrics to choose for your analytics.
Many test managers are interested in the following metrics they believe can help evaluate their QA team:
Let’s have a closer look at these metrics.
The number of bugs only indicates the quality of development and doesn’t tell us anything about the quality of testing. The same goes for the other metric.
It’s developers who will find this information helpful, not testers.
Here’s an alternative metric you should consider: the number and severity of bugs detected by users that slipped under the radar of testers.
As you can see, this metric is closely connected to customer satisfaction. Delivering a bug-free product should be your priority. How close your team gets to that point is your ultimate effectiveness (not efficiency) metric.
Here are some other metrics to measure the effectiveness of your team:
Now that you know how to assess the effectiveness of your team, it’s time to look at efficiency.
Time is money, and your organization has none of those to spare. You can’t have a testing process that causes delays or fails to make the most out of the skills of your testing team.
Here are 3 efficiency metrics you should start measuring right now:
One way to boost your test management process and get closer to that bug-free product ideal is using testing solutions that help your testing team to deliver better results.
If your development team uses JIRA, there’s no reason why you shouldn’t use it to carry out testing as well.
Thanks to plugins like TestFLO, you can transform your JIRA instance into a powerful testing environment. (link)
Why use JIRA for test management? Here are some good reasons:
Have a look here to see our coverage of top testing tools for JIRA teams.
Developing a quick and streamlined testing process is your priority. And you can’t be sure you’re going a good job without these metrics.
Have a look around to find tools that boost the performance of your team. Track and measure these metrics to learn more about the effectiveness and efficiency of your testing team, and your entire testing process.
Want to learn more about successful test management?
Here’s a post I wrote about 10 areas that determine the success of test management processes.
Have you got any questions about testing? Leave a comment; I’ll be happy to help you out.